FAQs
Shopping With Us
Q: Where can I find your store locations and what are your hours of operation?
A: We are an online-only store, which means you can shop with us 24/7 from the comfort of your home. Our team is almost always online! But if we are not, please drop us a message and we will get back to you as soon as we can.
Q: Can I customise the design/ size/ colour of an item?
A: We offer customisation options for many of our products. Please check the product page for available customisation options or contact us for more information.
Q: Can you source specific products for me?
A: If you are looking for a specific item that is not currently in our inventory, we can help source it for you. Contact us with your request.
Q: Will the items look exactly like they do in the photos?
A: We strive to ensure that the photos accurately represent the appearance of our products. However, due to differences in monitor settings and lighting conditions, there may be slight variations in colour. Additionally, natural materials such as wood and marble have unique patterns and characteristics, so individual pieces may vary slightly. If you would like to see more images of any product, please reach out to us. We'll be happy to provide you with more information to help you make your decision.
Q: Do you offer discounts for bulk purchases?
A: Yes, we offer discounts for bulk purchases. Please contact us for more information on bulk pricing and availability.
Q: Are there any current promotions?
A: Please join our community by signing up for our newsletter and follow us on our socials to stay updated on current offers!
Orders & Delivery
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.
Q: How do I track my order?
A: To enquire about the status of your order, please contact us via any of the methods listed here.
Q: How long does delivery take?
A: Delivery times vary based on the item. Typically, items take about 3-5 weeks to be delivered.
Q: What is your delivery procedure?
A: Our delivery team will contact you to schedule a convenient delivery time. We also offer assembly services, and placement of item in your space of choice.
Returns, Exchanges & Warranty
Q: Do you offer a warranty for products?
A: Yes, all of our products come with a one-year warranty against manufacturing defects.
Q: What is your return policy?
A: We only accept returns for items that are defective.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us within 10 calendar days of delivery. We will promptly arrange for the item to be repaired, replaced, or refunded, according to your preference.
Q: How do I initiate a return? When will I receive my refund?
A: To initiate a return, please contact customer service with your order number. Once we receive your returned item, we will process your refund within 7 business days.